Frequently Asked Questions
We have three warehouse locations for faster delivery of your orders. Your order will ship from either our CA or NC warehouse depending on your shipping address and/or available inventory. Orders usually ship within 24-48 hours of placing your order Monday through Friday. Orders placed over the weekend or major holidays will be shipped the next business day. Please keep in mind, shipping times are estimates and not guaranteed - delays may occur due to things like inclement weather, shipping issues, customs delays, inventory shortages, or other situations beyond our control. However, we will always do our best to get your order to you as soon as possible.
- CA: 14144 Santa Ana Ave, Fontana, CA 92337
- CA: 421 N Baldwin Park Blvd, City of Industry, CA 91746
- NC: 303 Albemarle St, Lexington NC 27292
The time frame of an order delivery is divided into two parts:
- Processing time: within 1-2working days
- Normal Shipping time: 3~7 working days by FedEx/UPS
- Click here to learn more about "Shipping".
- Free shipping for all Ficmax gaming cahir orders
- You can track your parcel via the Confirmation Email.
- You can also send us your Order Number on the "Contact us" page or online chat window and let us track it for you.
- What payment methods can you accept?
We can accept Paypal now. Visa, Mastercard, and American Express will also be available soon.
- My payment was declined, why?
If your credit card is declined there may be a few reasons:
- the card has no funds available
- you entered the wrong CSV security code
- the card is expired
- you entered the wrong billing information
- the card does not allow internet purchases, etc
In any event, by calling your issuing bank they can tell you why the card is declining.
Solutions: Try a different credit card or try using PayPal as your checkout method.
- Is my information is securing using this site?
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
- What if my address is wrong?
If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.
- How do I cancel my order?
Only unshipped orders may be canceled. Cancellation may be done through email. The refund will be issued accordingly.
Returns and Refunds:
Your 100% satisfaction is important for us. We offer a 30-days free return and exchange