Warranty

Ficmax Warranty

Ficmax is a brand that values transparency and building good relationships with our valued customers. Our Gaming Chairs are designed and certified for safety and durability. They have undergone tests according to established industry standards as well as customized tests so you can sit with absolute peace of mind.

If for any reason your Ficmax products are damaged, malfunctioning or have any issues, Ficmax will take full responsibility for your product within 1 year after the purchase date. Subscribe to us, then mail us at vip@ficmax.com, you can enjoy an extra year of extended warranty for free!

OUR COMMITMENT TO YOU:

All Ficmax customers qualify for full access to our no questions asked warranty immediately after purchase. If you ever have any inquiry's regarding whether or not your product is still under warranty just email us at vip@ficmax.com and inquire about your warranty status. We will ask for:

Your Full Name
Your Order Number
Your Address

against:
missing parts at the time of delivery;
parts damaged at the time of delivery or within 1-year warranty;
incorrespond with the description in the applicable contract of sale at the time of delivery;
major parts should be include: pillows,cushions,armrests,base,wheels,ect.

To Receive Warranty Service:

Please contact our customer service department at vip@ficmax.com and inform them of the nature of the problem. Customer service will provide you with information on how to proceed.
Please remember that products returned for warranty purposes must be accompanied by the original order number and written details about the nature of the problem, the location of the product, etc.
If your product is returned, please keep a copy of the shipping information for your records.

CUSTOMER SERVICE MAILADDRESS:

vip@ficmax.com